Ray has many years operational experience as a business analyst, consultant and managing operational support functions. With over 24 years experience in PepsiCo, Compass and Unilever he is one of the UK's leading management solutions specialists.
Ray has been involved in the design and implementation of many service, business improvement and turnaround strategies. He has pioneered many innovative and practical business systems to support and drive organisational performance, support structures and systems for growth. Including financial modelling, productivity modelling, operations compliance systems using mobile technology, customer service and training programmes.
Ray specialises in building customer loyalty and turning complex data into meaningful reports and information.
James has over 25 years experience in senior management roles in the consumer electronics sectors for high profile brands such as Samsung, Philips, Marantz, D&M & JVC. Working across mainland Europe, based in the UK & Holland, with spells in the USA, Japan and South Korea.
A specialist in the service arena with well-developed strategic views to create strong market presence and manage change via clear communication skills. Launched successful marketing campaigns into different channels,retail, direct to consumer and face to face.
James created the professionally recognised engineer and technician education programs for the UK & International markets, with specific skills in providing clear feedback to improve business performance quality and drive future developments.
Martin has over 30 years' experience of leading multi-site operations teams, asset management and marketing at board level with blue chip organisations including Whitbread, Tesco, Pizza Hut, Compass, M&S Simply Food, Nakeel and Jumeirah Hotels. He has extensive knowledge of working in the UK, the Middle East and Asia, managing both company owned and franchise brands.
He is a business solutions specialist with a passion for operations excellence, customer loyalty and training. His expertise includes operational and concept design, implementation, franchise development, cultural change and turnaround strategies.
His experience extends to managing multi-disciplined teams whose corporate responsibilities have included internal and external communications, security and fraud management, space planning and merchandising.
A highly experienced hospitality and real estate consultant, based in Dubai since 1995, Guy has advised on some 400 projects throughout the Middle East, as well as in the sub-continent and a number of African countries.
A founding partner of three of the Middle East's leading hospitality consulting firms, he specialises in market and financial feasibility studies, highest and best use' studies, operator selection, operational reviews.
Guy has a successful track record of strategic thinking for major hotel chains, tourism authorities and property developers. He is a columnist for Hotelier Middle East magazine and a regular speaker at professional conferences.
Steve has extensive banking experience working with HSBC for over 22 years in various roles in London, Jersey and the Middle East as well as a General Manager with Abbey National. His experience extends to researching, selecting and raising assets from retail, high net worth and institutional investors in the Middle East and Europe.
He has developed expertise in customer life cycle management and relationship building as well as being the founding partner of a successful financial services company.
Steve's financial skills extend to bespoke investment search and selection services and finding solutions for customer facing sales teams in a wide range of banking services.
Expertise We have many years of experience in the industry, which gives us unique insights into your industry, your customers and how companies work.
Interpretation There are many companies out there, but we are unique as we interpret the data for you and help you prioritise which are the most cost-effective solutions.
Products & Services We offer a range of Products & Services, from Real-Time Data Capture through to a total Management Consultancy programme on one device.
Most Importantly We care about you, your customers & your business.
An up-to-the-minute overview of your customers' mind-sets
Real Time information & reporting.
Extremely high capture rate (80%).
Truly representative feedback.
Multiple surveys running at any one time so you can find out what's important for particular groups of customers
All of your modules on mobile devices for simplicity.
The Customer Intelligence Platform contains all your information in an easy to access format.
View moreWe effectively manage your customer insights in Real-Time which is critical to any growth strategy
We change the way you do business by providing you with business intelligence preventing future problems before they occur
We are experts in :
Real-Time Customer Surveys.
Customer Rescue.
Intercept Surveys.
Focus Groups.
Mystery Customer Programmes.
We apply market analytics to your customer insights and help you identify your highest value customers and what you need to do to increase demand for your products and services. We will tell you:
Who are your most "At Risk" customers.Our surveys are conducted at the point of purchase
You will be alerted to issues and can resolve them immediately
It is much easier than trying to make the customers happy after they have departed.
Customers are much more likely (up to 60 times) to complete the survey while still on site
We help you see what's important - we don't dump data and graphs on you.
We do the complex analysis and discuss the feedback with you regularly.
We use our systems and extensive experience to provide clear reports and recommendations.
These will include cost-benefits, profiling, segmentation and prioritised actions that will help you deliver or develop your brand.
Gather Real Time Insights.
Use Analytics to diagnose root causes.
Discuss feedback
Calculate value and make recommendations.
We design, implement and monitor audits and manage compliance for you.
We prevent problems before they occur, and we manage the solutions for you. We save you time and money
We automate audits, checklist and action planning in Real-Time so you can respond more rapidly.
We provide individual or combined audits including:
1. Quality Assurance
2. Regulatory Issues
3. Financial Audits
We adapt your audits and checklists or help make them more effective.
We provide you with business intelligence to prevent problems occurring or escalating.
Using our services will reduce paperwork and save you money and help you keep all your systems up to date
We store all your training and reference materials on tablets for you.
This provides an easy, secure, cost-effective, professional system
Save the cost of expensive manuals and updates.
All you need in one library
Weekly communication letters through to operating manuals
Easily updated using current iPad technology
All kept securely on the Cloud server
Engaged employees perform better, reducing costs.
Our system allows regular focused surveys, which are much more effective and result in real change, compared to the more standard annual surveys.
It is perfect for employee engagement and 360 feedback and asking employees how to improve products and service.
We tailor the survey and provide clear, cost-benefit recommendations.
We have a tried and tested methodology to help you build sales and profits faster
We are happy to partner with you on individual activity projects right through to organisational re-design.
We offer a straightforward, customer growth programme that uses our systems to gather holistic feedback and provide a clear growth strategy.
Insight
We specialise in customer & brand insight – Real-Time and flexible, based on your customer's feedback.
Design
We use insight to design programs that enable you to achieve your sales and profit growth targets
Transform
We provide the expertise for you to implement & transform your operation to stay ahead of the competition.
We are a customer insight and management solutions consultancy that uses real time mobile technologies
You will grow sales and profits faster using our services
You will find we are different. We find out what's important to your customers and provide you with the information you need to build loyalty and attract new customers
You will receive powerful business intelligence to prevent problems before it affects your brand
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